Return Policy

RETURN POLICY

You can return an item within 14 days of receiving your order for a store credit. Please contact us at sales@idcemporium.com for return instructions. You are responsible for return shipping cost. Original Shipping cost will be deducted from your purchase price. Items must be returned in the original packaging new and unused with all lids/straws, etc. that come with them.  There will be a 10% restocking fee to cover packaging/merchant fees. Items returned without an RMA are subject to a 25% restocking fee.

If you receive a defective item or your order is missing an item, please contact sales@idcemporium.com within 7 days of receiving your order with pictures of your defective item or order number for missing items. You can chose a store credit or we will ship a replacement.

Items outside of this time period will not be credited or replaced.

Please make sure your cup is not damaged or defective before customizing as no credits or replacements will be issued on customized items.

ORIGINAL SHIPPING COST ON ORDERS IS NON REFUNDABLE.